1. General information on data protection

This privacy policy contains information about our data protection regulations and measures as well as the decisions you are entitled to make within the framework of informational self-determination regarding the manner in which your information is collected and used online. The protection of your personal data is of particular importance to us. We therefore apply the highest security standards for data processing and process your data exclusively on the basis of the statutory provisions (GDPR, TKG 2003).

When this privacy policy refers to “Camping.info”, “we”, “us”, “our” or “our web and app offerings”, this refers to the offering of Camping.info GmbH, Oranienburger Str. 27, 10117 Berlin. The online offering of Camping.info GmbH extends across the following portals:

If you have any questions or concerns about how we handle data, please contact us by email ( datenschutz@camping.info ).

The following tools are used by Camping.info for automatic data collection: cookies, integrated web links, tools for collecting, analyzing, visualizing and structuring information and tools for internal data processing.

Although our websites and the app can be used at least in part without providing personal data, we would like to inform you that we collect usage data from the users of our app and web offerings and evaluate it for the purposes of market research, quality assurance and the further development of our products. For our mobile application (hereinafter referred to as the "app") and for the full use of all services offered on our websites, the provision of personal data is sometimes technically necessary. If personal data (e.g. name, address and/or email addresses) is collected on our pages or in the app, this is done on the basis of the corresponding consent. This data will not be passed on to third parties without your express consent. The processing of the data as a means of fulfilling the business purpose (e.g.: transmission of the data to the contractual partner) is of course excluded from this.

Below we provide you with a very detailed and transparent privacy policy, after reading which you will have a complete overview of how we handle data. If you would like to gain further knowledge about how to handle your own data properly, we recommend that you do some research on the Internet, on sites such as http://www.youronlinechoices.eu/ or https://www.eff.org/ .

We would like to point out that data transmission over the Internet (e.g. when communicating by email) and also via mobile communications can have security gaps. Complete protection of data against access by third parties is generally not technically possible.

Contact details of the data protection officer

Alexander Bugl
Sedanstr. 7
93055 Regensburg
datenschutz@camping.info

1.1 Your rights

You have the following rights with regard to the personal data concerning you:

right of providing information

You can request confirmation from the controller as to whether personal data concerning you are being processed by us.

If such processing takes place, you can request the following information from the controller:

  1. the purposes for which the personal data are processed;
  2. the categories of personal data being processed;
  3. the recipients or categories of recipients to whom the personal data concerning you have been or will be disclosed;
  4. the planned duration of storage of the personal data concerning you or, if specific information is not possible, criteria for determining the storage period;
  5. the existence of a right to rectification or erasure of personal data concerning you, a right to restriction of processing by the controller or a right to object to such processing;
  6. the existence of a right to lodge a complaint with a supervisory authority;
  7. all available information as to their origin, if the personal data are not collected from the data subject;
  8. the existence of automated decision-making, including profiling, referred to in Article 22 (1) and (4) of the GDPR and – at least in those cases – meaningful information about the logic involved, as well as the significance and envisaged consequences of such processing for the data subject.

You have the right to request information as to whether the personal data concerning you will be transferred to a third country or to an international organization. In this context, you can request to be informed of the appropriate guarantees in accordance with Art. 46 GDPR in connection with the transfer.

Right to rectification

You have the right to request rectification and/or completion from the controller if the personal data concerning you that are processed are incorrect or incomplete. The controller must carry out the rectification immediately.

Right to restriction of processing

You can request the restriction of the processing of personal data concerning you under the following conditions:

  1. if you contest the accuracy of the personal data concerning you for a period enabling the controller to verify the accuracy of the personal data;
  2. the processing is unlawful and you oppose the erasure of the personal data and request the restriction of the use of the personal data instead;
  3. the controller no longer needs the personal data for the purposes of processing, but you require them to assert, exercise or defend legal claims, or
  4. if you have objected to processing pursuant to Art. 21 Para. 1 GDPR and it has not yet been determined whether the legitimate reasons of the controller outweigh your reasons.

If the processing of personal data concerning you has been restricted, these data may – with the exception of storage – only be processed with your consent or for the establishment, exercise or defence of legal claims or to protect the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State.

If the restriction of processing has been restricted in accordance with the above-mentioned requirements, you will be informed by the controller before the restriction is lifted.

Right to erasure

a) Obligation to delete

You may request that the controller delete the personal data concerning you immediately and the controller is obliged to delete this data immediately if one of the following reasons applies:

  1. The personal data concerning you are no longer necessary for the purposes for which they were collected or otherwise processed.
  2. You withdraw your consent on which the processing is based according to Art. 6 Para. 1 lit. a or Art. 9 Para. 2 lit. a GDPR, and there is no other legal basis for the processing.
  3. You object to the processing pursuant to Art. 21 Para. 1 GDPR and there are no overriding legitimate reasons for the processing, or you object to the processing pursuant to Art. 21 Para. 2 GDPR.
  4. The personal data concerning you have been processed unlawfully.
  5. The erasure of personal data concerning you is necessary to fulfil a legal obligation under Union or Member State law to which the controller is subject.
  6. The personal data concerning you were collected in relation to information society services offered in accordance with Art. 8 (1) GDPR.

b) Information to third parties

If the controller has made the personal data concerning you public and is obliged to erase them pursuant to Art. 17 Para. 1 GDPR, the controller shall take appropriate measures, including technical ones, taking into account the available technology and the implementation costs, to inform data controllers which process the personal data that you, as the data subject, have requested the erasure by them of all links to these personal data or of copies or replications of these personal data.

c) Exceptions

The right to erasure does not exist if processing is necessary

  1. to exercise the right to freedom of expression and information;
  2. to fulfill a legal obligation required by Union or Member State law to which the controller is subject or to perform a task carried out in the public interest or in the exercise of official authority vested in the controller;
  3. for reasons of public interest in the area of ​​public health pursuant to Art. 9 (2)(h) and (i) and Art. 9 (3) GDPR;
  4. for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes pursuant to Art. 89 (1) GDPR, insofar as the right referred to in section a) is likely to render the achievement of the objectives of this processing impossible or seriously compromises it, or
  5. to assert, exercise or defend legal claims.

Right to data portability

You have the right to receive the personal data concerning you that you have made available to the controller in a structured, common and machine-readable format. In addition, you have the right to transmit this data to another controller without hindrance from the controller to whom the personal data was made available, provided that

  1. the processing is based on consent in accordance with Art. 6 (1) (a) GDPR or Art. 9 (2) (a) GDPR or on a contract in accordance with Art. 6 (1) (b) GDPR and
  2. the processing is carried out using automated procedures.

In exercising this right, you also have the right to have the personal data concerning you transmitted directly from one controller to another, where technically feasible. This must not affect the freedoms and rights of other persons.

The right to data portability does not apply to the processing of personal data necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

Right to object

You have the right to object at any time to the processing of personal data concerning you which is carried out on the basis of Art. 6 (1) (e) or (f) GDPR, for reasons related to your particular situation; this also applies to profiling based on these provisions.

The controller will no longer process the personal data concerning you unless he can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or unless the processing serves to assert, exercise or defend legal claims.

If the personal data concerning you is processed for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for the purposes of such advertising; this also applies to profiling insofar as it is related to such direct marketing.

If you object to processing for direct marketing purposes, the personal data concerning you will no longer be processed for these purposes.

In connection with the use of information society services, you have the option of exercising your right of objection by means of automated procedures that use technical specifications, notwithstanding Directive 2002/58/EC.

1.2 Sharing your data

Except as described in this statement, Camping.info does not sell, lease or rent your personal information to third parties. Camping.info shares personal information as follows:

Camping.info uses the services of third parties and suppliers to deliver complete products, services and customer solutions and to assist Camping.info with marketing and communication initiatives. Service providers are contractually obliged to keep the information entrusted to them on behalf of Camping.info confidential and not to use it for any purpose other than the services provided to Camping.info. From time to time, Camping.info runs joint marketing initiatives with other companies. As part of these initiatives, certain Camping.info services and marketing communications are delivered at the same time as those of other companies. Some of these services and communications give you the opportunity to share your personal information with both Camping.info and the other companies involved in these initiatives. Examples include marketing communications from Camping.info and other companies or the opportunity to register online for software products from different companies. If you prefer to share your personal information only with Camping.info, Camping.info will not share this information with the other companies participating in this marketing initiative. If you decide to share your personal information with other companies, the handling and use of this information will be subject to the respective data protection regulations of these companies. If third parties act as data processors, we will agree in writing how the personal data will be handled, in particular in accordance with Section 28 of the GDPR. Except in the cases described in this declaration, Camping.info will not pass on your personal information to third parties without your express permission, unless for the following purposes:

  1. In response to lawful requests for information from police or government authorities
  2. In compliance with laws, regulations, subpoenas or court orders
  3. To prevent fraud or to enforce or protect the rights or property of Camping.info and its affiliates
  4. To protect the personal safety of Camping.info employees

Circumstances may arise for strategic or other business reasons in which Camping.info decides to sell, buy, merge or otherwise reorganize. Such a transaction may involve the disclosure of personal information to prospective buyers or purchasers or the receipt of such information from the seller.

2. Collection of personal data from users of our app & web offering

We collect, export and use personal data to improve our services and better understand your needs and interests. The information we collect helps us to provide a consistent and personalized experience to website visitors. The information enables us to send you communications about products and services, keep you informed of new services and benefits, provide you with personalized promotional offers, offer service and support, help you complete a transaction, booking or subscription, select the content offered to you, customize some Camping.info web pages according to your preferences, allow you to participate in competitions and surveys, and contact you as part of market research about Camping.info products or services.

Customer feedback posted on our website will not be posted without the express permission of the person or company providing the feedback. We inform our users about products, services and/or support through general communications. This may include, but is not limited to, information about new products, special offers or invitations to participate in consumer surveys.

If you use the service for information purposes only, i.e. if you do not log in to use the service, register or otherwise provide us with information, we do not collect any personal data, with the exception of the data that your browser or your device transmits to enable you to visit the service. These are: IP address, date and time of the request, time zone difference to Greenwich Mean Time (GMT), content of the request (specific page), access status/HTTP status code, amount of data transferred in each case, website from which the request comes, browser, operating system and version, language and version of the browser software.

Personal data will only be stored with appropriate notice and consent from those affected and with the submission of any required documentation to data protection authorities. For example, when you order services, request information, subscribe to marketing or support materials, register, participate in competitions or surveys, or apply for a job with us, we will ask you for the personal information necessary to carry out these transactions. The personal information you provide on these pages may include: your name, place of residence and email address, as well as other unique information such as user IDs and passwords, transaction information, your preferences for products and services, preferred method of contact, payment details.

An IP address is a number assigned to your computer when you browse the Internet that allows web servers to locate and identify your computer. Computers use this IP address to communicate on the Internet, allowing users to browse and shop.

The merging, modeling and linking of data represents a very important basis for companies like Camping.info to be able to make sensible, empirically based developments, for example in the areas of product, marketing, content, sales and management. When your order, installation, usage or customer data is stored, data silos are initially created. We transfer the data from the data silos, sometimes in real time, to a data warehouse and develop logic there that links certain parameters together. By mutually signing a data processing agreement with the provider of the server on which our data warehouse is hosted, we have ensured that they apply at least the same high standards of data security to their data processing as we do and that they comply with the GDPR guidelines.

Linking data makes it technically analyzable and displayable for us. For example, we can use these evaluations to find out whether and how the average usage time of our app and web offerings differs due to demographic factors and adapt our technical developments to these findings. For the visual representation, evaluation and linking of the data, we use a specialized visualization tool, with whose provider we ensure compliance with the regulations resulting from the GDPR by mutually signing a data processing agreement.

2.1 Cookies

As part of the continuous improvement of our offering for our users, we and third parties may use additional tracking technologies that use anonymized and temporary "session cookies" as well as "persistent cookies". Cookies are usually small text files that a web server transfers to your device when you visit a website.

"Session cookies" (temporary cookies) are not stored permanently on the device you use to visit our website and disappear when you close the browser. These cookies can contain information about the browser you use, the screen resolution, the operating system you use, as well as other individual information. These cookies can therefore also be used to make it easier for you to navigate our website and/or to ensure that the website is displayed correctly.

"Persistent cookies" or "permanent cookies", on the other hand, store anonymous information on the respective device and remain available even after the browser is closed. Each of these cookies has a corresponding "expiration"/validity date, after which the cookie is automatically deleted. The purpose of using these cookies is, among other things, to create anonymous statistics on the use of our Internet presence. The statistics can be used, among other things, to identify where we still need to optimize our web pages so that they are easier for you to use.

Both types of cookies are anonymous. No individual profile is created about your usage behavior. Of course, you can also use our website without cookies by preventing this in your browser. Please refer to the respective help for your browser to find out how to configure the respective settings for deactivating cookies. Please note that deactivating cookies may cause display and navigation problems.

Important for you: The data we collect in cookies will not be passed on to third parties or linked to your personal data without your consent. Clear personal identification by third parties based on the data collected in the cookies is also not possible or not intended.

2.2 Web analysis

Use of Google Analytics

This website uses Google Analytics, a web analysis service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies", text files that are stored on your computer and that enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, if IP anonymization is activated on this website, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website activity and Internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

You can prevent cookies from being saved by selecting the appropriate settings on your browser software; however, please note that if you do this, you may not be able to use all the functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by downloading and installing the browser plug-in available under the following link:

http://tools.google.com/dlpage/gaoptout?hl=de

You can prevent Google Analytics from collecting data by clicking on the following link. An opt-out cookie will be set that prevents future collection of your data when you visit this website: Deactivate Google Analytics.

Further information on terms of use and data protection can be found at http://www.google.com/analytics/terms/de.html or at https://www.google.de/intl/de/policies . We would like to point out that Google Analytics has been extended on this website to include the code "anonymizeIp" in order to ensure anonymous collection of IP addresses (so-called IP masking).

We also use Google Analytics to evaluate data from AdWords and the Double-Click cookie for statistical purposes. If you do not want this, you can deactivate it via the Ads Preferences Manager ( http://www.google.com/settings/ads/onweb/?hl=de ).

Use of Google Tag Manager

This website uses the Google Tag Manager. The Google Tag Manager interface can be used to centrally control the recording of website visits and other tags. The Google Tag Manager can forward this data to Google Analytics, Google AdWords and Facebook. You can find more information here .

Collection of data in the event of an app crash

In some circumstances, errors in the app or incompatibility with your device or device operating system can cause our app to crash. So that we can determine which error caused the crash, we have implemented specialised software in our app to track app crashes. If your app crashes, this software only sends us non-personal information about your device. The data transmitted includes: the track trace (technical information about the cause of the error) and other device information (manufacturer, model, operating system, RAM usage, free memory). The data collected helps us to specifically improve our product and to provide you with an app that always functions smoothly.

Analysis of user behavior on our website

So that we can better understand the use of our offerings, we use third-party services that specialize in the technical observation, recording and evaluation of user behavior. In this process, personal data is collected, evaluated and reported to us by our service providers. For the purpose of technical evaluation, the time and duration of the website visit, time spent on individual pages, preferred language setting, location (country), actions of input devices (e.g. mouse and keyboard), pages visited, the IP address of your device (anonymized format), resolution of your device, device ID, operating system, browser type, and possibly information about how you got to our site may be recorded. We sometimes test changes to the usability and design of our app and web offerings with A/B tests. This means that you may be randomly assigned to a user group that is shown a different page than other users. We subsequently analyze and compare user behavior, if necessary with reference to personal data such as demographic characteristics. For the analysis, we generally look at and compare groups of people. We use the findings exclusively to improve the usability of our products.

Analysis of user behavior in the app

When you download the mobile app, the required information is transferred to the app store, in particular your user name, email address and customer number for your account, time of download, payment information and the individual device ID. We have no influence on this data collection by the app stores and are not responsible for it. We only process the data to the extent that it is necessary for downloading the mobile app to your mobile device.

With the aim of being able to specifically improve our advertising measures, we add so-called tracking parameters to all links. These parameters allow us, for example, to record the source of an app download. If you install our app on your smartphone, it is therefore possible to assign this installation to a link click on an advertising platform such as Google or Facebook. To technically implement this assignment, data is transmitted anonymously during installation to a third-party provider who makes it available to us for evaluation. During this data transfer, the following properties may be queried from your smartphone: region, country code, state, city, zip code, DMA (Designated Market Area), IP, WiFi network, mobile network operator, language, AppsFlyer ID, Advertising ID, IDFA, Android ID, IMEI, IDFV, platform, device type.

We also collect data about the usage behavior of our users within the iOS and Android apps and on our web offerings. Certain actions, such as opening a campsite detail view or booking a campsite, are recorded. Depending on the action recorded, form data may be part of the data transferred. This data is stored in our data warehouse using web analysis software and linked to in-app data collected elsewhere for the purposes of product improvement, advertising, and market and opinion research.

The protection of your data is important to us. We have therefore selected our technical service providers according to strict criteria and ensured through contracts that they comply with the guidelines resulting from the GDPR.

2.3 Competitions

In order to conduct competitions, we collect contact and, if applicable, address details from all participants. Information on the rules and regulations for conducting competitions can be found in the respective terms and conditions of participation:
- Conditions of participation in the evaluation competition
- Conditions of participation newsletter competition
Note: As you can see from the terms and conditions, we pass on the participants' contact details to the campsite featured in the competition. The data entered and sent will be used once by Camping.info and the respective partner in the competition for advertising purposes. In addition, the winner's first name and abbreviated last name will be published in the email notification to all participants.

Scope and purpose of data processing

As part of participation in the competition, we process the following data:
- Public profile information including user name
- Rating submitted for participation (text & image)

We process the participants' personal data solely to conduct the competition. In particular, to determine whether you are eligible to participate and to identify and notify the winners by email. If you do not provide us with the above data, it is not possible to take part in the competition or to contact you regarding a win notification. If you win, we also need the following data from you:
- Full name
- Address

This data, which we request from you by email in the event of a win notification, is used solely to send the prize. If you do not provide us with the above data, it will not be possible to send the prize.

Legal basis for processing

The sole purpose of data collection is to conduct the competition. The legal basis for processing is therefore Art. 6 Para. 1 b) GDPR, as processing is necessary to carry out or fulfill this contractual relationship.

Storage period

Your personal data will be stored solely for the purpose of conducting the competition. It will be deleted within 14 days of the end of the competition, unless there are legal obligations that prevent deletion.

Transmission of data

The data will not be transmitted to third parties unless the transmission is necessary for the execution of the competition or for sending the data. The data will then only be passed on within the framework of the relevant data protection regulations.

2.4 Marketing

Newsletter

We offer our customers a free newsletter so that you can always stay up to date with the latest news and product recommendations on the subject of camping. You can sign up for this newsletter during registration, later on our homepage or on our Facebook page. We generally use the double opt-in process to register for our newsletter. This means that we will only send you a newsletter by email once you have confirmed your newsletter registration by clicking on a confirmation link in a notification email. When you register for the newsletter, your email address will be used for our own advertising purposes until you unsubscribe from the newsletter. In the footer of our newsletter, we also always offer you the option of deleting yourself from our newsletter mailing list with just one click.

We use automatic data collection tools for certain emails we send. These tools collect information when you open the email or click on a link contained in the email. We may use this data to tailor the newsletter content sent to you to your preferences. Through this personalization, we aim to make the content sent to you more interesting to avoid sending you unnecessary or uninteresting emails. We use commercially available sources to collect information. The information obtained in this way may include your name, address, email address, demographic and location data. The information obtained from these commercial sources is used together with the information we collect when you visit Camping.info websites. For example, we compare geographic information from commercial sources with the IP address collected by the automatic data collection tools to draw conclusions about your general geographic area.

The newsletter and marketing emails are sent using “MailChimp”, an email distribution platform from the US provider Rocket Science Group, LLC, 675 Ponce De Leon Ave NE #5000, Atlanta, GA 30308, USA. The email addresses of our newsletter recipients, as well as their other data described in this notice, are stored on MailChimp’s servers in the USA. MailChimp uses this information to send and evaluate emails on our behalf. Furthermore, according to its own information, MailChimp can use this data to determine which countries the recipients come from for optimization purposes. However, MailChimp does not use the data of our email recipients to write to them itself or to pass them on to third parties. We trust in the reliability and IT and data security of MailChimp. MailChimp is certified under the US-EU data protection agreement “ Privacy Shield ” and is therefore committed to complying with EU data protection regulations. We have also concluded a “ Data Processing Agreement ” with MailChimp. This is a contract in which MailChimp undertakes to protect our users' data, to process it on our behalf in accordance with its data protection regulations and, in particular, not to pass it on to third parties. You can view MailChimp's data protection regulations here .

Automated emails (transactional emails)

We have set up our app and web offerings in such a way that, when certain events occur, you send data (name, language, title, address, payment details, email address, booking details, and possibly other form data) that are necessary for sending and personalizing an email to an email service, thereby triggering the sending of an email. This happens, for example, when you register for one of our offers, send a booking request via our website, or when booking details are forwarded to a campsite, and is essential for the efficient, fast, and smooth transmission of information by email. We use a data processing agreement to ensure that the email service complies with the data protection regulations resulting from the GDPR.

Use of the remarketing or “similar audiences” function of Google Inc.

This website uses the remarketing or "similar audiences" function of Google Inc. ("Google"). Using this function, the provider can target website visitors with advertising by displaying personalized, interest-based advertising for visitors to the provider's website when they visit other websites in the Google Display Network. Google uses so-called cookies to carry out the analysis of website usage, which forms the basis for creating interest-based advertisements. For this purpose, Google stores a small file with a sequence of numbers in the browsers of website visitors. This number is used to record visits to the website and anonymized data about website usage. No personal data of website visitors is stored. If you subsequently visit another website in the Google Display Network, you will see advertisements that are highly likely to take into account previously viewed product and information areas. You can permanently deactivate the use of cookies by Google by following the link below and downloading and installing the plug-in provided there: https://www.google.com/settings/ads/plugin . Alternatively, you can disable the use of cookies by third parties by visiting the Network Advertising Initiative opt-out page at http://www.networkadvertising.org/choices   and implement the additional information on opting out provided there. Further information on Google Remarketing and Google's privacy policy can be found at: http://www.google.com/privacy/ads .

Use of Google Adwords Conversion Tracking

We use the online advertising program “Google AdWords” and, as part of Google AdWords, conversion tracking. Google Conversion Tracking is an analysis service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). When you click on an ad placed by Google, a cookie for conversion tracking is stored on your computer. These cookies expire after 30 days, do not contain any personal data and are therefore not used for personal identification. If you visit certain pages on our website and the cookie has not yet expired, Google and we can recognize that you clicked on the ad and were redirected to this page. Each Google AdWords customer receives a different cookie. This means that there is no way for cookies to be tracked across the website of AdWords customers. The information obtained using the conversion cookie is used to create conversion statistics for AdWords customers who have opted for conversion tracking. This tells customers the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users. If you do not wish to participate in tracking, you can object to this use by preventing the installation of cookies by setting your browser software accordingly (deactivation option). You will then not be included in the conversion tracking statistics. Further information and Google's privacy policy can be found at: http://www.google.com/policies/technologies/ads , http://www.google.de/policies/privacy . Information about the creation process of Google AdWords Customer Match can be found here: https://support.google.com/adwords/answer/6379332?hl=de .

Use of Facebook Remarketing

This website uses the “Custom Audiences” remarketing function of Facebook Inc. (1601 S. California Ave, Palo Alto, CA 94304, USA; “Facebook”). Using this function, the provider can target website visitors with advertising by displaying personalized, interest-based Facebook ads for website visitors when they visit the social network Facebook. To implement this function, the Facebook remarketing tag is implemented on the provider’s website. This tag establishes a direct connection to the Facebook servers when you visit the website. This transmits to the Facebook server which of our websites you have visited. Facebook assigns this information to your personal Facebook user account. For more information about the collection and use of data by Facebook, your rights in this regard, and options for protecting your privacy, please see Facebook’s privacy policy at https://www.facebook.com/about/privacy . If you do not want Facebook to assign the collected information directly to your Facebook user account, you can deactivate the "Custom Audiences" remarketing function here ( https://www.facebook.com/settings/?tab=ads ). To do this, you must be logged in to Facebook. Information about the creation of Facebook Custom Audiences can be found here: https://de-de.facebook.com/business/help/341425252616329.

Personalized marketing

Information that we receive about you can help us to make our advertising more interesting for you. We use the information about your usage behavior and any other information available, such as confirmations of receipt and read of emails, browser type, internet connection, previous orders, language, other cookie data and data stored in the customer account (favorites, ratings, demographic characteristics) to generate automated or personalized advertisements, emails with personal content, push notifications (in the app and/or browser), in-app messages and Facebook ads. To collect, use and analyze this data, we use specialized software solutions whose providers have an equivalent or even higher level of data protection as we do. We generally have this data in pseudonymized form; we may not be able to view it at all and use it exclusively for automation and/or analysis purposes.

The automation and personalization of our marketing, supported by data analysis, helps us to recommend suitable and interesting products to you. We want to avoid displaying advertising to you randomly, which could result in you being shown unnecessary and uninteresting advertisements that may be outside your areas of interest.

contentpass

On our website we offer you a service for ad- and tracking-free access with contentpass . This is an offer from Content Pass GmbH, Wolfswerder 58, 14532 Kleinmachnow, Germany. When you sign up for the service, contentpass becomes your contractual partner.

In order to display and offer you this service on our website, contentpass processes your IP address on our behalf when you first visit the website. Contentpass is responsible for the registration and contract processing of contentpass and the associated data processing within the meaning of the GDPR. We are solely responsible for the processing of your IP address.

The basis for the data processing of the IP address, as part of our order processing with contentpass, is our legitimate interest in offering you the opportunity to access our website free of advertising and tracking and your interest in using our website practically without advertising and tracking [Art. 6 Para. 1 Clause 1 Letter f) GDPR]. In addition, we hereby fulfill the legal obligation to obtain legally compliant consent for data processing that requires consent [Art. 6 Para. 1 Letter c) GDPR].

Please click on the following links to learn more about contentpass's privacy policy , to log into your contentpass account, or to register for contentpass .

2.5 Bookings

Payment processing by Viveum

If you make a booking via the BVCD marketplace, you will be offered payment via our payment service provider Viveum Zahlungssysteme GmbH. For the purpose of initiating and processing payment, we transfer the necessary data (first name/last name, email address, payment method, amount) during the course of the order via an encrypted connection to a server of Viveum Zahlungssysteme GmbH, Riemergasse 14/30, 1010 Vienna, Austria.

For the purpose of processing payments, Viveum forwards this data in whole or in part to third parties during the payment process who are necessary for the proper processing of the payment (e.g. Visa, Sofortüberweisung). Viveum reserves the right to save and analyze the transmitted data for its own market and opinion research. When making the payment, the customer is obliged to agree to the general terms and conditions of Viveum Zahlungssysteme GmbH. If you do not agree with this or object to the use of your data, please refrain from making the online payment and/or contact Viveum Zahlungssysteme GmbH.

After payment has been completed, Viveum transfers payment details (e.g. PayPal account, IBAN, BIC, shortened credit card details) back to us, which we store on a secure server for the purpose of protection against legal claims and for possible dispute resolution.

Booking via the BVCD marketplace

We have integrated the BVCD marketplace booking process into our web and app offerings as best as possible. You can book your camping holiday very easily and simply via your browser using the BVCD marketplace.

During the booking process, you will be asked to provide your details on travel dates, selected products, first and last name, address, email address, telephone number, vehicle type, and the age and names of all fellow travelers in a form. After the booking has been submitted, this data is stored on our servers and made available to the campsite operator in their operator login and as part of an email notification.

We offer campsite operators the option of having the booking data transferred to their campsite management system. This data transfer takes place without notice, automatically and is essential for efficient processing of the booking for some campsite operators. If you do not agree to this data transfer, please do not use the online booking option.

The saved booking data is saved on one of our servers and then, if necessary, linked to data collected elsewhere, visualized and analyzed. The underlying interest of this evaluation is, however, never the analysis of the individual case, but rather our endeavor to better understand our customers through market and opinion research and to improve our offering to suit your needs.

Inquiries via app or website

On the Camping.info app and web offerings, we provide you with the opportunity, free of charge, to make non-binding enquiries to a campsite and to communicate with the campsite via our systems.

All parts of this correspondence, provided they are sent/received via the services we provide, will be recorded and stored by us. The data stored includes the content, sender, recipient and time of communication. If you are logged in when submitting the request, we will link the submission of the request to your account. The details of a request may be evaluated in relation to data collected elsewhere for the purposes of market and opinion research.

2.6 Customer relationships

Correspondence & Support

Part of our job is to be a good and reliable contact for the users of our products. In order to improve our customer service, we therefore save and archive all correspondence between us and our customers and, where possible, link it to your customer account. This ensures that even if there is a high volume of support requests or other concerns, we can access all information in full and help you quickly and easily.

Customer account

If you would like to use some of the functions on our portal, you must register with us by providing your email address, a password of your choice and a user name of your choice. You must be at least 16 years old to register a customer account on our web and app offerings. We use the so-called double opt-in process for registration, which means that your registration is only complete when you have confirmed your registration by clicking on the link contained in a confirmation email sent to you for this purpose. If you do not confirm this promptly, your registration will be automatically deleted from our database.

We set up password-protected access to the inventory data for every customer who registers with our app and web offerings. The personal data you voluntarily provide may include, for example: Mandatory information (first name, last name, email), optional information (gender, birthday, website, region, address, “About me”, profile and vehicle photo, location information).

If you use our portal, we will save the data you need to fulfill the contract. We will also save the voluntary data you provide for the duration of your use of the portal, unless you delete it beforehand. You can manage and change all information, with the exception of your user name, in the protected customer area. To prevent unauthorized third-party access to your personal data, the connection is encrypted using SSL technology.

After successfully logging in, you can manage the inventory data stored with us independently. Sensitive data (e.g. passwords) are hashed on our servers. This means that they are encrypted using a technical process. This prevents unauthorized persons from accessing this information.

You can submit public reviews and comments on our portal, where we publish various descriptions on relevant topics. If you submit a review, it will be published with the corresponding post and the user name you provided will be displayed. If you submit a comment, we store your email address and user name internally. This is because we may be liable for the publication of illegal content. We calculate an average from all reviews submitted and publish this, if necessary, via a review widget on the campsite homepages. We also offer campsite operators the option of displaying the reviews submitted for their campsite on their homepage as part of a content sharing program.

We have set up various forums to enable our users to exchange ideas on specific topics. You can register in these forums and write posts. The posts you send will then be made publicly available by us without being checked. Please note that we accept no liability for the content you publish and that we and visitors to the forums may link the content to your user profile.

Our app and web offerings give you the option of adding profile, vehicle, holiday or campsite photos to your user profile. We publish these images on your public profile or on the campsite's public profile without prior review. Please note that you are responsible for protecting copyright and personal rights. We reserve the right to delete images without giving reasons. The image files you upload are stored on the servers of a hosting provider with whom we have ensured compliance with the regulations resulting from the GDPR by mutually signing a data processing agreement.

In order to make our market and product analyses as precise and targeted as possible, we use the identification features of the individual customer accounts to link the collected usage data across platforms. In this process, we may transfer your anonymized user data to a data warehouse, where it can be collected, modeled and linked to the usage data. We only cooperate with hosts who have particularly high data protection standards and who confirm their commitment to the guidelines resulting from the GDPR in the form of a data processing order.

Login with a Facebook account

You can log in using your existing Facebook account. To do so, click on the “Login with Facebook” button. This will redirect you to www.facebook.com (operated by Facebook Inc. 1 Hacker Way, Menlo Park, CA 94304, USA). There you enter your Facebook account details and click on “Log in”. Facebook’s privacy policy and terms of use apply to the use of Facebook services. If you decide to register or log in with us using your Facebook login details, Facebook will receive notification of your request when you click on the button with the Facebook logo. Facebook will also place a cookie in your browser when you click on the button with the Facebook logo. Facebook can use this text file to collect additional information about you and your surfing behavior. The information generated by the cookie is regularly transferred to a Facebook server, which may be located in the USA. This information is stored there and may be merged with your Facebook profile data. This may result in user profiles being created on Facebook that go beyond the information you have disclosed yourself. You can find more information about this in Facebook's privacy policy.

Login with a Google account

You can also log in using your existing Google account. To do this, click on the "Login with Google" button. This will redirect you to www.accounts.google.com (operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). There, enter your Google account details and click on "Log in". Google's privacy policy and terms of use apply to the use of Google services.

Collection and storage of personal data of customers, business partners and applicants

If you register with us as a campsite owner or place an advert on one of our portals, we store the data you voluntarily provide on our servers for the purpose of processing the business relationship (e.g. invoicing) and transfer it to the servers of a customer management system. The data is linked here with information about correspondence, order history and, if applicable, your usage behaviour (e.g. login frequency) for the purposes of traceability of the business relationship, market research and improving customer service.

In addition, we publish some of the information about your campsite on your public profile. We generally only use the personal data of a campsite owner for specific internal processing and do not publish it. We also store contact and address data, as well as details of correspondence from our business partners and applicants in our cloud service or in the form of emails on the servers of our email provider.

If you apply for a job with us, we are happy to offer you the option of doing so by post or email. As part of our efforts to respect your privacy, we have set up the option of encrypting applications sent by email using PGP. Please use the following public key for encryption and send the application to service@camping.info .

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We generally store applicant data for a maximum of three months. If you would prefer your data to be deleted sooner after the application process has been completed, please let us know.

2.7 Ordering a camping guide

If you order a Camping.info camping guide from us, we may pass your data on to a service provider who carries out the shipping for us.

3 Retention periods and internal data processing

3.1 Retention and storage of data

We generally store your personal data for as long as it is necessary to fulfill the contract between you and us and to comply with our legal obligations. If you no longer want us to use your information to provide you with our web and app offerings , you can request that we delete your personal data and close your user account. Please note the following aspects when you request that we delete your data:

  • We may retain some of your personal information for our legitimate business interests, such as fraud detection and prevention and increasing security. For example, if we suspend a Camping.info account for security reasons or because of a fraud case, we may retain certain information from that Camping.info account to prevent the member from logging in to the Camping.info platform again in the future.
  • We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, Camping.info and Viveum Zahlungssysteme GmbH, Riemergasse 14/30, 1010 Vienna, Austria may retain some of your information for tax purposes or for legal reporting and auditing obligations.
  • Information that you have shared with others (e.g. reviews, forum posts) may continue to be publicly visible on our web and app offerings even after your Camping.info account is terminated, for example. However, the association of such information with you will be removed. In addition, some copies of your information (e.g. correspondence and log records) may remain in our database, but will be separated from personal identifiers.

3.2 Internal data processing

The way our company works is based on the possibilities of digital communication and the technical automation of processes. Fulfilling our contractual obligations therefore includes, for example, storing files with information about personal data and granting several employees access to them at the same time. For this file sharing, we use cloud, chat and email programs, for example, which represent an essential basis for efficient work for us.

In order to ensure the protection of your data, we have applied strict data protection criteria when selecting suitable programs and have concluded additional agreements with all service providers to ensure that your data is processed exclusively in accordance with the purpose determined by us.

In addition, we have developed guidelines on discretion and confidentiality for our employees, as well as an economical authorization system for all systems with access to personal data.

4 Disclaimer

Liability for content

The contents of our pages have been created with the greatest care. However, we cannot accept any liability for the accuracy, completeness and timeliness of the contents. As service providers, we are liable for own contents of these pages in accordance with Section 7 Para.1 German Telemedia Act (TMG). However, according to Sections 8 to 10 German Telemedia Act (TMG), service providers are not obligated to monitor submitted or stored information or to search for evidences that indicate illegal activities. Legal obligations to removing information or to blocking the use of information remain unchallenged. In this case, liability is only possible at the time of knowledge about a specific violation of law. If we become aware of such violations, we will remove this content immediately.

Liability for links

Our offer contains links to external third-party websites over whose content we have no influence. We therefore cannot accept any liability for this external content. The respective provider or operator of the site is always responsible for the content of the linked pages. The linked pages were checked for possible legal violations at the time of linking. Illegal content was not recognizable at the time of linking. However, permanent control of the content of the linked pages is not reasonable without concrete evidence of a legal violation. If we become aware of any legal violations, we will remove such links immediately.

copyright

The content and works on these pages created by the site operators are subject to German copyright law. Duplication, processing, distribution and any type of exploitation outside the limits of copyright law require the written consent of the respective author or creator. Downloads and copies of this page are only permitted for private, non-commercial use. Insofar as the content on this page was not created by the operator, the copyrights of third parties are observed. In particular, third-party content is marked as such. Should you nevertheless become aware of a copyright infringement, we ask you to notify us accordingly. If we become aware of any infringements, we will remove such content immediately.